What's my billing period and how do the charges work?
Billing Period
When you become a Panorama Security customer and receive a bill for a recurring service (also called a plan or subscription) we allocate you a specific date of the month when your billing period starts.
For example, if we start your billing period on the 1st of each month, you will be charged from the 1st of that month to the last day of the same month. This billing period won't ever change, even if you take up a new service, or change your plan. The date of your payment will never change unless the monthly payment date falls on a date that isn’t in each month (such as the 31st). In this instance, you'll be charged the following day.
You can find your monthly billing period on the first page of your Panorama Security bill. It looks like this (indicated in blue):
What charges and payments show up in a typical billing period
Alarm Monitoring, Maintenance Plans and Security Patrols are all charged monthly in advance (recurring services), however, one-off * charges (non-recurring) like alarm responses or service calls are billed in arrears.
This means that if you receive your bill on the 1st of every month (Using the above example dates) here are the charges you’ll see in a typical month:
- All plan charges for recurring services from 1 October to 31 October
- Any one-off* (non-recurring) charges such as alarm responses or service calls for the previous month of 1 September to 30 September
- Any late fees applied for the previous month
- Any credits applied from the previous month (for instance, if you change your plan, or suspend patrols part way thought the month)
If you've changed your plan, added a new plan, cancel or adjust your plan you may also see a prorated charge or receive a gap bill.
* Alarm responses are considered one-off charges as they are triggered on a "per alarm" basis, however, more than one alarm can occur in any given month.
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