Pro-rata Billing Explained
What is pro-rata billing?
Pro-rata billing refers to being charged or receiving part or proportion of a fee your bill. Pro-rata billing applies to monthly fees for alarm monitoring, security patrols, Pocket Secure and any other service billed on a recurring basis.
When does pro-rata apply?
Panorama Security charges for services a month in advance. For example, you will receive your monthly bill on the first of the month that the bill is for.
Pro-rata billing will apply if:
- Your service is newly connected to us
- Your service is reconnected
- A change of ownership of the service occurs
- Your service is cancelled
- You change your service or plan
- Your price is adjusted
Pro-rata does not apply if you downgrade your plan
Pro-rata on your final bill
Pro-rata does not apply If your service is cancelled
Example of Pro-rata billing calculation
Example:
A customer has a billing date of the 15th of every month. They sign up for a plan on February 5.
Billing Date | 15th of every month |
Plan Charge | $100/Month |
Here's is how the billing would look
First Billing Period | Feb 5 - Feb 15 |
First Invoice Amount | ~$33 (pro-rated for 10 days) |
Next Renewal date | Feb 15 |
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