Authorised Contacts Explained
Authorised Contacts are different to Key Holders. Learn more about Key Holders here: Key Holders Explained
You can add other people as Authorised Contacts to your account who can act on your behalf, including making changes that can attract a charge. The below table outlines each authority level and what that person can do.
| Authority Level | Privileges |
|---|---|
| Full Authority | Add new services, transfer ownership of services, disconnect a product or service, move services, modify a service, generate work requests, add and remove other authorised contacts (excluding third parties), pay bills and make billing and other enquiries, update billing account details, raise faults and complaints, transition existing services to NBN-capable services |
| Limited Authority | Disconnect a product or service (if no charges apply), modify services (if no additional charges apply), pay bills and make billing and other enquiries, update billing account details, transition existing services to NBN-capable services (if no additional charges apply) |
| Billing Authority | Pay bills and make billing and other enquiries, update billing account details |
To be added as a full authority contact, a person:
- Must be at least 18 years old
- Can only be appointed by the account holder
- Can access and view your whole account via online tools (MySecurity, Help Centre, Intelliguide)
To be added as a limited authority contact, a person:
- Must be at least 18 years old
- Can only be appointed by the account holder or a full authority contact listed on your account
- Can access and view your whole account via online tools (MySecurity, Help Centre, Intelliguide)
To be added as a billing authority contact, a person:
- Must be at least 18 years old
- Can only be appointed by the account holder or a full authority contact listed on your account
- Can access and view your whole account via online tools (MySecurity, Help Centre, Intelliguide)
We are required to verify account details for security purposes before we make changes or discuss account details with anyone.
When you call we will ask you to verify some details before we make changes on your account, such as Full name and Date of Birth or Voice Code.
To be added as a contact you will need to provide the persons:
- Full Name
- Date of Birth
- Email
- Phone Number
- A Voice Code (Can be the same as a Key Holder Voice Code, But must not be the site voice code or the same as another Authorised Contact's voice code)
Related Articles
Pro-rata Billing Explained
What is pro-rata billing? Pro-rata billing refers to being charged or receiving part or proportion of a fee your bill. Pro-rata billing applies to monthly fees for alarm monitoring, security patrols, Pocket Secure and any other service billed on a ...Key Holders Explained
A Key Holder is a designated person who we will contact in the event of an alarm activation or other emergency situation. To be eligible to be listed as a Key Holder, the following criteria must be met: The person must be over 18 years of age. They ...How do I pay my bill?
Payments can take 24-48 hours to process. Make sure you make payment by the due date on your bill to avoid a late payment fee. Pay Online You can pay online in any of the following ways: Sign in to MyAccount. Via the payment links directly on your ...How do I read and understand the charges on my bill?
Monthly Bills Explained This is what a normal monthly bill looks like 1. Invoice Number & Balance Summary This is where you will find your invoice number and the total balance due for this bill. If your bill contains any credits, they have already ...What's my billing period and how do the charges work?
Billing Period When you become a Panorama Security customer and receive a bill for a recurring service (also called a plan or subscription) we allocate you a specific date of the month when your billing period starts. For example, if we start your ...