Recovering your Paradox Site ID
Losing access to your Paradox site ID or Swan email can be frustrating, but we're here to help you regain control of your account. Whether you purchased your alarm from Panorama Security or not, there are steps you can take to recover your account information.
Recovering Your Account with Panorama Security
If you bought your alarm from Panorama Security, follow these steps to initiate the recovery process:
1.
Lodge a support ticket with Panorama Security.2. Include your Panel serial number and the model of your alarm in the support ticket.
3. Our team will assist you in recovering your Site ID.
For Non-Panorama Security Customers
If you did not purchase your alarm from Panorama Security, unfortunately, we are unable to directly assist you with account recovery as we do not have access to your Paradox account.
In such cases, we recommend reaching out to your original installer or contacting Paradox directly through their website or email at
insitegoldsupport@paradox.com who can further assist you in recovering your account information.
Additional Support and Resources
Explore the official Paradox website at
www.paradox.com for valuable support and resources. You might find helpful information that guides you through the account recovery process independently.
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