Important Information About Your Installation Appointment - New Connection/Installation

If you have arranged an installation with us, here's what you need to know:

What do I need to know before the technician visits?

For a rental property, you’ll need to have your landlord or body corporate's consent for the installation.

Equipment location

• You’ll need to decide on the location of the equipment. Your location needs to be:
  
  • Near a power point
    
  • In a cool, dry, ventilated area where you can easily check it
• If you don’t have a power point within 1.5m of where you want your equipment installed, you’ll need to get a licenced electrician to install one for you prior to our appointment.

Property access

• Make sure the technician has access to your premises on the day
  
• Arrange for you or someone at least 18 years of age to be there for the entire duration of the appointment (this may extend beyond the technician’s arrival window). If you can’t be there, the person who’s there must also be able to make decisions on your behalf about the installation of your service.
  

Important Information

1. If your transferring your monitoring service from another provider, you’ll need to disconnect your old service prior to our appointment.
   Panorama Security is not responsible for any additional charges that your old service provider may charge in association with the disconnection of your service.
   
2. It's important that you only disconnect the monitoring service. Some providers may offer to "decommission" your service. This can sometimes involve the removal of your alarm system. If your new system is reusing parts of a old system and they have been removed prior to your appointment then additional fees and charges may apply to re-install new equipment.
3. If we arrive and find that there is no suitable power point or space to install an alarm panel we may reschedule your appointment.
   

• Related Articles

• Service Call Fees and Charges

  Maintaining the functionality of your alarm or CCTV system is essential for ensuring the security of your premises. However, there may be occasions when unplanned maintenance or services not covered by the manufacturer's warranty are required. In ...

• What to expect during a technician visit

  If you have arranged an appointment with one of our technicians, here's what you need to know: When will they visit? The technician will be scheduled to visit within a three-hour window, such as 11 am - 2 pm. Please note that exact timing cannot be ...

• Join Remote Support Session

  Sometimes, we may need to start are remote support session to assist you with your query. If this is the case, your technician will give you a session ID.  Enter the session ID given to you by the technician in the box below and click "Connect" You ...